Relationship between interact and incident table

oww15
Tera Contributor

Hi all, I have created a relationship between interact and incident table. I was able to utilize the OOTB function for the interact table, 

oww15_0-1708085316823.png

However, the records are not reflecting in the incident table and is showing all records in the interact table.

oww15_2-1708085470440.png

Below is my script: 

Note: u_interaction is my custom field referencing to interact table

oww15_3-1708085542649.png

Thank you!

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @oww15 

It is may be due to m2m table is missing. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hi @Dr Atul G- LNG, what are the steps that I must do to reflect the interactions to the incident form? Thank you!

 Hi @oww15 

 

You can check in interaction_related_record table.

 

AGLearnNGrow_0-1708337013419.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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James Chun
Kilo Patron

Hi @oww15,

 

Is there a reason for creating the relationship between Interaction and Incident? There is an OOTB table that stores the relationship - Interaction Related Records [interaction_related_record]

 

If you are creating one for the sake of your learning, can you please attach a screenshot with all the fields of the relationship record?

 

Thanks