Relationship between interact and incident table
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02-16-2024 04:13 AM
Hi all, I have created a relationship between interact and incident table. I was able to utilize the OOTB function for the interact table,
However, the records are not reflecting in the incident table and is showing all records in the interact table.
Below is my script:
Note: u_interaction is my custom field referencing to interact table
Thank you!
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02-16-2024 04:23 AM
Hi @oww15
It is may be due to m2m table is missing.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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02-18-2024 10:18 PM
Hi @Dr Atul G- LNG, what are the steps that I must do to reflect the interactions to the incident form? Thank you!
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02-19-2024 02:03 AM
Hi @oww15
You can check in interaction_related_record table.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-19-2024 02:00 AM
Hi @oww15,
Is there a reason for creating the relationship between Interaction and Incident? There is an OOTB table that stores the relationship - Interaction Related Records [interaction_related_record]
If you are creating one for the sake of your learning, can you please attach a screenshot with all the fields of the relationship record?
Thanks