Remove Parent-Child relationship from Incident

NancyR24
Mega Contributor

Hi guys,

I accidently created a parent-child relationship for an incident which should've been a independent incident.

How do i remove this dependency. I only want to keep the child incident and remove all parents.

Please help!

1 ACCEPTED SOLUTION

RaghavSh
Kilo Patron

1. Open your child incident in list view.

2. Bring the parent field from gear icon on list if not already present so that you can edit it.

3. Double click on the parent field and set it to empty.

 


Raghav
MVP 2023

View solution in original post

2 REPLIES 2

RaghavSh
Kilo Patron

1. Open your child incident in list view.

2. Bring the parent field from gear icon on list if not already present so that you can edit it.

3. Double click on the parent field and set it to empty.

 


Raghav
MVP 2023

Thank You!