Sent/ Received emails are not showing in Activities -Xanadu

NishaB · ‎01-18-2025

Hi,

I added the Emails- Correspondence and Emails-Autogenerated in the activities filter. But when an email is sent, it is not showing in the Activities. I want to track the Sent/ Received emails to be tracked in the Activities.

Dr Atul G- LNG · ‎01-19-2025

Hi @NishaB

Sometimes, it takes time. Also, in your PDI and Dev instance, make sure the emails are enabled; otherwise, they will not show.

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Dr. Atul G. - Learn N Grow Together
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Runjay Patel · ‎01-18-2025

Hi @NishaB ,

In PDI you need to enable the smtp in order to sent and receive the email.

Check this blog to enable the email in PDI, post that it will start appearing in activities.

https://servicenowwithrunjay.com/configuring-an-email-account-in-a-servicenow-pdi/

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

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