Attachments in ServiceNow receive strange file names
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11-21-2023 08:42 AM
HI All,
One of our user of ServiceNow raised an issue saying that the Attachments in ServiceNow receive strange file names. Please see the attached screenshot below.
Can someone help us on why we are getting these kind of names for attachments in ServiceNow. Any help would be appreciated.
Thanks in Advance!!!
Manisha
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Incident Management

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11-21-2023 09:20 AM
HI @Manisha30 ,
how these attachments are being attach to records?? whats their initial file name.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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11-21-2023 09:27 AM
@Manisha30 Zrzut ekranu is a polish word which means 'Screenshot' (https://en.bab.la/dictionary/polish-english/zrzut-ekranu), please check if there is an app installed on your ServiceNow instance which has a polish origin or developed by some Polish developer.
Hope this helps.
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11-21-2023 08:14 PM
HI @Sandeep Rajput ,
Could you please let me know how to check for that app in ServiceNow? Thanks.
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11-22-2023 06:25 AM
And also it is happening randomly. Few of the incidents it attaching with the given name and for few with Zrzut ekranu.