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‎11-23-2023 10:48 PM
I have opened an incident record from list view.
When i came back to list view i noticed that the updated field is showing the current time when i opened the incident record and updated by field i showing as my name.
But i have not done any field updation or work notes updation. I just opened the incident.
Solved! Go to Solution.
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‎11-23-2023 10:53 PM
Incident record is getting updated using a display business rule. If you add current.setWorkflow(false) before current.update() then it will probably fix the issue . if not then try current.autoSysFields(false);
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‎11-23-2023 10:53 PM
Hi @Bhagya ,
Can u check if there is any onLoad Ui policy which is being executed & updating the worknotes.
Thanks,
Danish
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‎11-23-2023 10:55 PM
There is no updates in the worknotes.
I just opened the incident record, and then in the list view updated by and updated is getting updated
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‎11-23-2023 10:53 PM
Incident record is getting updated using a display business rule. If you add current.setWorkflow(false) before current.update() then it will probably fix the issue . if not then try current.autoSysFields(false);