Updated and updated by field of incident is getting updated by just opening the incident record.

Bhagya
Tera Contributor

I have opened an incident record from list view. 

 

When i came back to list view i noticed that the updated field is showing the current time when i opened the incident record and updated by field i showing as my name.

 

But i have not done any field updation or work notes updation. I just opened the incident.

 

 

1 ACCEPTED SOLUTION

Gurpreet07
Mega Sage

Incident record is getting updated using a display business rule. If you add current.setWorkflow(false) before current.update() then it will probably fix the issue . if not then try current.autoSysFields(false);

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3 REPLIES 3

Danish Bhairag2
Tera Sage
Tera Sage

Hi @Bhagya ,

 

Can u check if there is any onLoad Ui policy which is being executed & updating the worknotes.

 

Thanks,

Danish

 

There is no updates in the worknotes.

I just opened the incident record, and then in the list view updated by and updated is getting updated

Gurpreet07
Mega Sage

Incident record is getting updated using a display business rule. If you add current.setWorkflow(false) before current.update() then it will probably fix the issue . if not then try current.autoSysFields(false);