User not able to see the attachments in form
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02-20-2024 05:44 AM - edited 02-22-2024 10:37 AM
User is not able to see the attachment when added by a particular user but When user from other groups add the attachment. It is visible to everyone. If its an acl issue? explain detaily as to which acl I should use?
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02-20-2024 05:47 AM
Hi @Abishek1998
Check is any ACL on place ?
or share more details to help you.
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02-20-2024 05:47 AM
I’d check the ACLs and possibly the encryption context. If it’s all attachments it could be either of those or possibly a before query business rule.
Id try debugging your security rules and see what that shows.
Good luck.
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02-20-2024 05:47 AM
Good day,
Double check your read permissions on the [sys_attachments] table. It's likely that this user doesn't meet those criteria.
If this helped, please mark it as helpful. If it solved your query please mark it as the solution!
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10-02-2024 01:59 PM
It is possible that this is being caused by the specific user's User ID being over 40 characters long. This means the "sys_created_by" and "sys_updated_by" fields on the sys_attachment table will truncate the user ID which doesn't then doesn't respond well for displaying the attachment.
See more info here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0621003
Cheers
