Variable set is hiding when submitting from Order guide

[SS1510]

I have an order guide, in which 2 catalog item are there.  one is pc purchase and other is new hire. When i submit from order guide then a variable set in pc purchase should be visible on ritm . When i submit pc purchase standalone then that variable set should not visible on ritm. It is working fine in platform view . But on service portal in ritm the variable set is not hiding.

For that i have applied client script on ritm

Does anyone has any idea?

[Ankur Bawiskar]

@SS1510 

share screenshot of your existing client script.

where have you written that.

It should work with the approach I shared above

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SS1510]

@Ankur Bawiskar 

function onLoad() {

    /*in strict mode ("Isolate script" is true) we don't have access to the window object so it will return null for Service Portal/Mobile and desktop

     * instead we use a try/catch block to test if we have access to g_service_catalog which is only available in Service Portal/Mobile

     */

    /*Service Portal/Mobile code

    ____________________________________________________________________________________________________*/

    try {

        //check if we are in an order guide using the g_service_catalog api for Service Portal and Mobile

        var isOrderGuide = g_service_catalog.isOrderGuide();

        if (!isOrderGuide) {

            //call function to hide the fields on the catalog items if this is an order guide.

            setTimeout(hideVariables, 1000); // wait 1 second before hiding

            hideVariables();

        }

   }

    /*Desktop code

    ____________________________________________________________________________________________________*/

    catch (e) {

        /* test that error message relates to g_service_catalog then execute desktop only code.

         */

        if (/g_service_catalog is not defined/.test(e.message)) {

            var item = g_form.getControl("current_item"); //sys_id of the current item

            var guide = g_form.getControl("sysparm_guide"); //sys_id of the order guide

            //check if the both HTML elements were returned.

            if (item == null && guide == null) {

                return; //return as we are not in a order guide

            }

            //test that both HTML elements were returned and whether they are equal to each other.

            if (item != null && guide != null && item.value == guide.value) {

                return; //return as we are on the "Describe Needs" section of the order guide

            }

            hideVariables(); //hide the variables if the above conditions weren't met.

        }

    }

    function hideVariables() {

        //alert("working");

        //variables to be hidden need to be not mandatory before setting display to false.

        g_form.setMandatory('updated_new_hire_variables', false);

        g_form.setMandatory('seattle_office_onboarding', false);

        g_form.setDisplay('updated_new_hire_variables', false);

        g_form.setDisplay('seattle_office_onboarding', false);

    }

}

this i have applied , but it is not working when submitting from order guide

[Ankur Bawiskar]

@SS1510 

you said your earlier script is working in native -> then keep it same

Create new one for Catalog Item view i.e. portal and script I shared

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SS1510]

@Ankur Bawiskar ,

I have tried but did not work

[Ankur Bawiskar]

@SS1510 

what did you try?

-> earlier script you kept as it is and ensure it runs only on RITM

-> new script you created as per what I shared and that's not working on portal? did you check by adding alert what came in url?

-> I edited my script, there was a typo in that (top.location.href)

sharing again here

function onLoad() {
    //Type appropriate comment here, and begin script below

    var url = top.location.href;

    if (url.indexOf('sc_cat_item_guide') == -1) {

        g_form.setMandatory('updated_new_hire_variables', false);
        g_form.setMandatory('seattle_office_onboarding', false);

        g_form.setDisplay('updated_new_hire_variables', false);
        g_form.setDisplay('seattle_office_onboarding', false);
    }

}

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏