When the Category is Network and the Assignment group is any group other than Network, the user shou

[rahult659802468]

When the Category is Network and the Assignment group is any group other than Network, the user should not be able to create an incident

[RohiniS87886285]

@rahult659802468 ,

You can write before  insert business rule on incident table.

if(current.category == 'network' && current.assignment_group != 'sysid of network group')

{

current.setAbortAction(true);

}

"If you found my answer helpful, please give it a like and mark it as the accepted solution.

Regards,

Rohini Sane

[Mark Manders]

What users are you talking about? Normally a user is not able to select the assignment group of a ticket, because it's not the user that decides what group is to resolve the incident.

What is your use case? Can you elaborate? I would think it should be the other way around: if a user creates a network incident, the incident should be assigned to the network group. 

I could imagine you mean it to be something different: only users from the network group should be able to create a network incident, but I don't think that's feasible either, since normal users will just select 'other' and create the incident like that.