Auto Populate Assigned To upon resolving

[menardJA]

I got a request to have the Assigned To field either auto populate or become required when resolving an incident. I tried just using a UI policy  to make it required when status is resolved but it seems to auto delete when I save the Policy using form builder.

I also tried to configure a business rule to make the Assigned To field populate with the last updated user when an Incident is resolved but I cannot seem to grab that information when using current.updated_by on my business rule

[menardJA]

Hi @Juhi Poddar 

I attempted to add a UI Policy seen here through Form Builder 

However after adding the UI Policy and hitting the save button the policy auto deletes itself. 

[Ankur Bawiskar]

@menardJA 

the usual process is to get assigned to populated, agent will work and then resolve

Ideally it should work in client script/ui policy and also in before update Business rule

share what you configured

If my response helped please mark it correct and close the thread so that it benefits future readers.