Getting a list view of records from a UI component

[Matt H]

Hi All,

I'm upgrading our ITSM implementation from Agent Workspace to Service Operations Workspace and I've hit a bit of an issue around replicating the single score incident widget functionality. Namely clicking 'through' the score to a list of underlying incidents/requests/interactions.

ServiceNow suggested making 'pages' for each list that trigger after a clicked event ( and suggested I consult the community) but it seems convoluted compared to the old report widget

Has anyone implemented a solution like this? Do you have any documentation handy?

[Matt H]

Thanks for that.

I think I'll have to pass this onto the devs (code is not my strength and it's a bit of a departure from the ole report widgets)

Do you have the product docs on the above component usage?

Cheers

[James Chun]

These may help

• Single score - https://developer.servicenow.com/dev.do#!/reference/next-experience/washingtondc/now-components/now-...
• List - https://developer.servicenow.com/dev.do#!/reference/next-experience/washingtondc/now-components/now-...

Cheers

[luffy3478]

Have you followed this to create your report? It is not mentioned anywhere about creating a page

https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/reporting/task/create-dv-s...

[Matt H]

Does the Service Ops workspace support report widgets in the overview?

The howto I was following made me create the widgets in the UI Builder, which worked, but they don't default through to list view