How to make changes in the OOTB option in header under Service Operation Workspace

[Ankit Pratap009]

Hello Team, I need to make change in the dropdown list of the "Create Change Request" header button available on the incident layout under the Service Operation Workspace. Below is the snapshots

[pranitha_g]

Hi @Ankit Pratap009 

To change the names in the UI action dropdown menu, follow these steps:

1. Navigate to the Table: Go to the `sys_ux_form_action` table by entering `sys_ux_form_action.list` in the application navigator.

2. Filter Records: Apply below filters,
- Set the Name filter to the specific label you want to change ex: Name=Create incident task
- Set the table = incident to ensure you’re modifying the correct button on the incident layout.

3. Modify the Name Field: Open the record and change the label by editing the name field and save the record.

Refer screenshots.

Please mark my answer helpful/correct if it helps solve your problem.

Thanks,

Pranitha