UI Action on Workspace

[Alex Saager1]

Hi Community,

I have the below script that is used in the platform view to convert incidents to requests, my question is there an easy way for this to be added in SOW, ideally I'd like for it to be available in platform view AND SOW?

I thought it would be as easy as copying the script from the script field to the Workspace Client Script field but that didn't seem to work:

Many thanks,

Alex

var increq = new GlideRecord('sc_request');

increq.short_description = "Request converted from " + current.number;

increq.requested_for = current.caller_id; // caller copied

var sysID1 = increq.insert();

current.sc_request = sysID;

//////////////////////////////////////////

var incritem = new GlideRecord("sc_req_item");

incritem.request = increq.sys_id;

incritem.short_description = current.short_description + " converted from " + current.number;

incritem.cmdb_ci = current.cmdb_ci;

incritem.stage = "Delivery";

incritem.state = "Work in Progress";

incritem.priority = current.priority;

var sysID2 = incritem.insert();

current.sc_req_item = sysID;

////////////////////////////////////////////////

var inctask = new GlideRecord("sc_task");

inctask.short_description = current.short_description;

inctask.description = current.description;

inctask.cmdb_ci = current.cmdb_ci;

inctask.sys_domain = current.sys_domain;

inctask.assignment_group = current.assignment_group;

inctask.assigned_to = current.assigned_to;

inctask.work_notes = current.work_notes.getJournalEntry(-1); // work notes copied

inctask.comments = current.comments.getJournalEntry(-1); //comments copied

inctask.created_by = current.caller_id.user_name;

inctask.u_converted = true;

inctask.work_notes = "Ticket was originally raised on: " + current.opened_at + ". Ticket converted from " + current.number;

inctask.request_item = incritem.sys_id;

inctask.u_original_incident_number = current.number;

var sysID = inctask.insert();

GlideSysAttachment.copy('incident', current.sys_id, 'sc_task', sysID); // Attachment copied form INC to inctask

//////////////////////////////////////////

// Close Incident with Resolution Notes //

//////////////////////////////////////////

//current.work_notes = "Incident converted to request.";

//current.state = 7; // Set state to Resolved. You may need to adjust the state value based on your instance's configuration.

current.u_conversion = "1";

current.update();

//////////////////////////////////////////

current.sc_task = sysID;

gs.addInfoMessage("Catalog task " + inctask.number + " created");

action.setRedirectURL(inctask);

[Aniket15 · Accepted solution]

hello @Alex Saager1 

Please try to set the checkbox "Format for configurable workspace" and then save the ui action this should ideally work for you.

Thanks

Aniket

P.S Please mark the answer as helpful/correct if this helps to solve the problem.