Hi ,It looks like my instance is down, can anyone help me on this ?

Sachithananda 1
Giga Guru

‎01-13-2026 11:57 PM

Hi ,It looks like my instance is down, can anyone help me on this ?

dev218957

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Dr Atul - LNG
Tera Patron

‎01-13-2026 11:59 PM

Hi @Sachithananda 1 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

 

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

AndersBGS
Tera Patron

‎01-14-2026 01:22 PM

Hi @Sachithananda 1 ,

 

The short answer is no. As you might know, there is no support available from ServiceNow in relation to PDIs, hence you are left with 2 options:

  1. Wait till it comes online again (timeframe is unknown)
  2. If you get tired of waiting, release your instance and request a fresh installation. Please note that all configuration that you haven't backed up will be lost for good.

 

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