How to check if instance went offline

[Ryax1]

Hi,

There was some maintenance that occurred on our instance overnight last night which was supposed to have no impact/no downtime however, colleagues that worked during the night advised me that the instance was inaccessible during the maintenance window. 

Is there somewhere I can check that will definitively tell me whether the instance went offline or not?

Thanks

Rich

[MdeBoer83]

I use UptimeRobot to check if the words "User name" are on the page "https://<instance>.service-now.com/login.do".
When it doesn't find the words, it send and email that the instance isn't available.

Regards,

Michael

[Appli · Accepted solution]

Hi, please see this support article.

Uptime can be monitored through Support portal.

Hope it helps

[Maks]

Go to support.servicenow.com and login

Go to Instances > Instances dashboard

Click on the name of your instance

Switch to the P1-free tab

You can see system downtime, you can select the date range, and you can export it