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I forgot the user name so I am unable to login into my personal developer instance. There is an option to change the password but no option to change the user name can anyone suggest me where i can find my user name of personal sevice now developer

gauravbhatia
Kilo Contributor

I forgot the user name so I am unable to login into my personal developer   instance. There is an option to change the password but no option to change the user name can anyone suggest me where i can find my user name of personal service now developer instance

1 ACCEPTED SOLUTION

Tim Owen
Mega Expert

1. Log into developer.servicenow.com.


2. Click Manage Instance button to the right.


3. Under Remaining inactivity, there is an ACTION dropdown


4. Click Action and choose Reset admin Password



When you get signed on with admin account, you can find the user name you created. If you were just using admin, then you will solve that problem as well.


View solution in original post

5 REPLIES 5

Tim Owen
Mega Expert

1. Log into developer.servicenow.com.


2. Click Manage Instance button to the right.


3. Under Remaining inactivity, there is an ACTION dropdown


4. Click Action and choose Reset admin Password



When you get signed on with admin account, you can find the user name you created. If you were just using admin, then you will solve that problem as well.


Hi Tim



Thanks for your answer. This is correct. I already follow these steps few minutes before and got the success.


jarodm
Mega Guru

The default username is 'admin'. Was this changed?


Hi Jarod,


The default username is still admin.