Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Jeff Benedict1]

My instance is down, would love some assistance in getting it back up and functioning.  Instance = dev112262

Thanks in advance

[Yousaf]

Hi jeff,

This is a known issue these days. Unfortunatly no one will be able to help here. Instance help is no longer monitor by servicenow
Options we had before are not available anymore like "Give feedback" button

Now the best thing to do is release you instance and request for a new one if you don't have important data.

or create a case.

Mark Correct or Helpful if it helps

[Srikrishna Mari]

Hi @Yousaf

Is there any way that can restore the data from our old instance and have it moved into new instance?

Thanks in advance

[Rachel Weatherl]

My instance won't come out of hibernation. While I can relate, I would appreciate someone's help in rousing it.

[Yousaf]

Hi Rachel,

This is a known issue these days. Unfortunatly no one will be able to help here. Instance help is no longer monitor by servicenow
Options we had before are not available anymore like "Give feedback" button

Now the best thing to do is release you instance and request for a new one if you don't have important data.

or create a case.

Mark Correct or Helpful if it helps