Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[DineshS]

I have the same issue too. But looks like the support is no longer watching this forum

[Romi Masih]

Hi,

My personal instance https://dev62078.service-now.com/ is not waking up from hibernation.

Please help thanks!

[Mark117]

My PDI suddenly went offline earlier this morning, and now won't wake.  All I get from the developer site is the message "The instance is offline. Please check again in a few minutes."  .... this has been like this now for over an hour.

Instance is:  https://dev79128.service-now.com/

[ShubhamGarg]

Hi @Mark,

Instance being in offline mode is an ongoing issue for some time now. Unfortunately, Instance support is no longer provided by ServiceNow. We no longer have feedback button also.

Note: For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 min.

As per the impact and if its not PDI (customer/partner instance), you can raise HI case for this issue. For PDI, ServiceNow no longer provides any support.

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

[Prem96]

My PDI suddenly went offline, and now won't wake.  All I get from the developer site is the message "The instance is offline. Please check again in a few minutes."  .... this has been like this now for over an hour.

Instance is:  https://dev122058.service-now.com/