Instance Help

raaaaam
Tera Contributor

Hi ,

It looks like my instance is down, can anyone help me on this ?@

1,289 REPLIES 1,289

Hi @Yousaf

Is there any way that can restore the data from our old instance and have it moved into new instance?

Thanks in advance

Rachel Weatherl
Kilo Contributor

My instance won't come out of hibernation. While I can relate, I would appreciate someone's help in rousing it.

Hi Rachel,

This is a known issue these days. Unfortunatly no one will be able to help here. Instance help is no longer monitor by servicenow
Options we had before are not available anymore like "Give feedback" button

Now the best thing to do is release you instance and request for a new one if you don't have important data.

or create a case.

Mark Correct or Helpful if it helps


***Mark Correct or Helpful if it helps.***

Bozidar Protuli
Tera Contributor

My instance is not waking up - dev93124 - can you please assist?

Alexanderpy
Tera Contributor

My instance is not waking up, been like this for days, waited for no luck.  Can someone help?