Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Mark117]

My PDI suddenly went offline earlier this morning, and now won't wake.  All I get from the developer site is the message "The instance is offline. Please check again in a few minutes."  .... this has been like this now for over an hour.

Instance is:  https://dev79128.service-now.com/

[ShubhamGarg]

Hi @Mark,

Instance being in offline mode is an ongoing issue for some time now. Unfortunately, Instance support is no longer provided by ServiceNow. We no longer have feedback button also.

Note: For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 min.

As per the impact and if its not PDI (customer/partner instance), you can raise HI case for this issue. For PDI, ServiceNow no longer provides any support.

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

[Prem96]

My PDI suddenly went offline, and now won't wake.  All I get from the developer site is the message "The instance is offline. Please check again in a few minutes."  .... this has been like this now for over an hour.

Instance is:  https://dev122058.service-now.com/

[raghu432]

Hello All,

All of a sudden since this morning my PDI dev113701 won't wake up and is this something across all the PDI's....?

[Kunal Varkhede]

Hello Team,

My Instance is offline. Can someone please help. dev52159.

Please check the below screenshot.

Thanks,

Kunal