Instance Help

raaaaam
Tera Contributor

‎04-21-2017 11:51 AM

Hi ,

It looks like my instance is down, can anyone help me on this ?@

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1,289 REPLIES 1,289

Ryan Norton2
Tera Contributor

‎08-17-2022 12:58 PM

My instance is also not coming online, it has been a few hours, is there planned maintenance today, or is anyone able to assist me?

dev61371

0 Helpfuls

Sai Shravan
Mega Sage

‎08-17-2022 08:51 PM

Hi, My Instance is offline for a long time can you please look into this. Thanks in advance.

find_real_file.png

Regards,
Shravan
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0 Helpfuls

Not applicable
In response to Sai Shravan

‎08-17-2022 09:14 PM

I have the same issue. But this forum is no longer monitored. And feedback option is also no longer visible. Seems like the only option is to request a new PDI. I am gonna lose all my work. What a mess.

0 Helpfuls

rica espiritu
Tera Contributor

‎08-18-2022 02:15 AM

hello my instance is offline what should I do

0 Helpfuls

ShubhamGarg
Kilo Sage
In response to rica espiritu

‎08-18-2022 02:28 AM

Hi @rica espiritu,

Instance being in offline mode is an ongoing issue for some time now. Unfortunately, Instance support is no longer provided by ServiceNow. We no longer have feedback button also.

Note: For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 min.

As per the impact and if its not PDI (customer/partner instance), you can raise HI case for this issue. For PDI, ServiceNow no longer provides any support.

Mark this as Correct/Helpful if above info. helps in any way.

Regards,

Shubham

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