Instance Help

raaaaam
Tera Contributor

‎04-21-2017 11:51 AM

Hi ,

It looks like my instance is down, can anyone help me on this ?@

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1,245 REPLIES 1,245

YZ X
Kilo Explorer

‎08-18-2022 04:16 PM

Hi, My instance stays in restarting stage for more than 8 hours. Could you please help to take a look? dev58389

0 Helpfuls

Raviteja Kunal1
Tera Expert

‎08-22-2022 04:30 AM

my instance https://dev86386.service-now.com/ is down and stats is restarting. Can you please check on this.

0 Helpfuls

ShubhamGarg
Kilo Sage
In response to Raviteja Kunal1

‎08-22-2022 05:57 AM

Hi @Raviteja Kunala ,

Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

 

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

 

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support.

 

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

0 Helpfuls

yarram sindhu
Kilo Explorer

‎08-22-2022 07:39 AM

Hi 
my instance is restarting but not starting   https://dev119358.service-now.com/navpage.do, can you please check it

0 Helpfuls

ShubhamGarg
Kilo Sage
In response to yarram sindhu

‎08-22-2022 11:34 AM

Hi @yarram sindhu ,

Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

 

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

 

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support.

 

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

0 Helpfuls