Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[yarram sindhu]

Hi 
my instance is restarting but not starting   https://dev119358.service-now.com/navpage.do, can you please check it

[ShubhamGarg]

Hi @yarram sindhu ,

Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support.

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

[Heather Hanchet]

My instance won't come out of hibernation, can someone please assist? 

[Erik Gunther2]

My instance won't wake up from hibernation. 

My instance: dev68274

Thanks,

Erik

[Abhijit4]

Hello,

Forums are no longer monitored by Servicenow employees, Also they have disabled feedback option which was there earlier on Developer site so wait for it to get it resolved automatically.

I see there are many threads on Instance being down/offline so wait for some time and it will be resolved automatically, Nothing else can be done.

Mark my answer as Helpful if applicable.

Regards,
Abhijit
Community Rising Star 2022