Instance Help
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04-21-2017 11:51 AM
Hi ,
It looks like my instance is down, can anyone help me on this ?@
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08-22-2022 05:57 AM
Hi
Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.
For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.
According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue.
For PDI, ServiceNow no longer provides any support.
Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.
Regards,
Shubham
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08-22-2022 07:39 AM
Hi
my instance is restarting but not starting https://dev119358.service-now.com/navpage.do, can you please check it
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08-22-2022 11:34 AM
Hi
Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.
For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.
According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue.
For PDI, ServiceNow no longer provides any support.
Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.
Regards,
Shubham
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08-22-2022 10:29 AM
My instance won't come out of hibernation, can someone please assist?
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08-23-2022 01:32 PM
My instance won't wake up from hibernation.
My instance: dev68274
Thanks,
Erik
