Instance Help

raaaaam
Tera Contributor

‎04-21-2017 11:51 AM

Hi ,

It looks like my instance is down, can anyone help me on this ?@

  • 170,129 Views
1,245 REPLIES 1,245

Mohammed
Tera Contributor

‎08-24-2022 05:58 AM

Hi All, @bradpsnc 

My PDI (dev92838) is not restarting since 3 days, can I know how many days it is taking for you folks for the instance to be back and running?

 

ThankYou,

Muzaki.

0 Helpfuls

ShubhamGarg
Kilo Sage
In response to Mohammed

‎08-24-2022 06:07 AM

Hi Mohammed,

 

Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

 

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

 

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program <developer@servicenow.com>

 

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

0 Helpfuls

CG4Support
Tera Contributor

‎08-24-2022 11:23 AM

My instance (dev100428) is offline, can someone help get it running again?

Thanks!

0 Helpfuls

Greg Smith1
Tera Contributor

‎08-24-2022 12:37 PM

Been waiting for over 4 hours for my instance to restart from hibernation (dev30346). Can someone kick it in the pants? I'd rather not release and recreate if I can avoid that. Thanks!

0 Helpfuls

ShubhamGarg
Kilo Sage
In response to Greg Smith1

‎08-25-2022 05:07 AM

Hi @Greg Smith ,

 

Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

 

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

 

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program <developer@servicenow.com>

 

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

0 Helpfuls