Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Pratap2]

Hi 

My  PDI - dev76054 is not restarting, could you please check?

Thanks,

Pratap

[Abhijit4]

Hello,

Forums are no longer monitored by Servicenow employees, Also they have disabled feedback option which was there earlier on Developer site so wait for it to get it resolved automatically.

I see there are many threads on Instance being down/offline so wait for some time and it will be resolved automatically, Nothing else can be done.

Mark my answer as Helpful if applicable.

Regards,
Abhijit
Community Rising Star 2022

[Mohammed]

Hi All, @bradpsnc 

My PDI (dev92838) is not restarting since 3 days, can I know how many days it is taking for you folks for the instance to be back and running?

ThankYou,

Muzaki.

[ShubhamGarg]

Hi Mohammed,

Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program <developer@servicenow.com>

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

[CG4Support]

My instance (dev100428) is offline, can someone help get it running again?

Thanks!