Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Greg Smith1]

Been waiting for over 4 hours for my instance to restart from hibernation (dev30346). Can someone kick it in the pants? I'd rather not release and recreate if I can avoid that. Thanks!

[ShubhamGarg]

Hi @Greg Smith ,

Instance being in offline mode and failing to backup/restore is an intermittent issue for some days now. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program <developer@servicenow.com>

Mark this as Correct/Helpful if above info. helps in any way and help in closing this thread.

Regards,

Shubham

[Sanjay Shirke]

Hi
My PDI https://dev104267.service-now.com/ is not coming out of hibernation. Its says its offline. Please have a look to see if any issues ?

[dennismagnuson]

PDI dev62125.service-now.com has been showing as Offline for past few days and not coming back online.

[Manikantakalla]

Hi, My PDI dev82034 is showing are RESTARTING from several days but unable to get it up.

Could someone help me here?