Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[navneet_kumar]

Hi Brad,

My instance is not showing as unavailable - dev151800. I have used it last 5 days back. Please find the attached screenshot of error message. Please help.

[Dr Atul - LNG]

Hi @navneet_kumar 

Please consider this as dead and release this instance and request for new instance. 

[Harshil3]

My instance has been offline since last 3 weeks request your help to wake it up.
https://dev113583.service-now.com/ 

[Dr Atul - LNG]

Hi @Harshil3 

Greetings!!

There is no way to get this wake up now. Please consider this as dead. Request you please request for new PDI (even though lower instance) , take it and then upgrade it. and Also make habit to take regular back of update set. 

[Krishna Nanduri]

HI my instance is offline This can happen when the instance is processing a request, undergoing maintenance, or having trouble connecting to the server.

dev169883- please suggest me to avoid data loss