Instance Help

raaaaam
Tera Contributor

Hi ,

It looks like my instance is down, can anyone help me on this ?@

1,288 REPLIES 1,288

 I ended up getting a new instance

RodGallegos
Tera Guru

Screenshot 2023-04-19 at 11.37.38 AM.png

Hello,

 

My instance has been showing it is offline for over a week now. 

Eric K3
Kilo Guru

My instance seem to be stuck in some kind of limbo state and I cannot access it. It will not refresh.

 

dev129340

 

Please advise.

 

GManderfeld
Tera Contributor

Anyone else receive a random email that you requested your instance to be "Reset and wiped"? The email did say the task failed, but now my instance has been "under maintenance" for the past 12+ hours. Any chance I'm able to get this recovered?

Tovaris Cureton
Mega Contributor

Web capture_20-4-2023_11177_developer.servicenow.com.jpegI am receiving this message when I try to wake my instance. It is not allowing me to access the instance. What should I do?