Instance Help

raaaaam
Tera Contributor

Hi ,

It looks like my instance is down, can anyone help me on this ?@

1,245 REPLIES 1,245

GManderfeld
Tera Contributor

Anyone else receive a random email that you requested your instance to be "Reset and wiped"? The email did say the task failed, but now my instance has been "under maintenance" for the past 12+ hours. Any chance I'm able to get this recovered?

Tovaris Cureton
Mega Contributor

Web capture_20-4-2023_11177_developer.servicenow.com.jpegI am receiving this message when I try to wake my instance. It is not allowing me to access the instance. What should I do? 

scoburn1
Tera Contributor

dev75666.service-now.com has displayed as offline since yesterday.

Refreshing the instance does not resolve the issue. I do not see any posted maintenance. 

Any assistance restoring this instance would be appreciated. 

lizhan
Tera Contributor

Hello community,

My PDI's(dev49383) status has become offline since about 5 hours ago for whatever reasons.

The refresh instance action cannot help.

Could anyone help? Thanks.

antonio
Tera Contributor

Hello,

my instance has been in maintenance for days, how do i contact someone to ask for it to be put online again please