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Instance Help

raaaaam
Tera Contributor

‎04-21-2017 11:51 AM

Hi ,

It looks like my instance is down, can anyone help me on this ?@

  • 209,420 Views
1,292 REPLIES 1,292

Dan Draper
Tera Contributor

‎06-08-2023 06:54 AM

Good morning,

 

My instance is down and will not wake from hibernation.  I have been trying for 4 days now, let it spin for 12 hours, it just never wakes up.  Is there anything that you can do to wake it up?  the instance is dev64995.

0 Helpfuls

Niamul Arifin
Tera Expert

‎06-08-2023 11:05 AM

My instance is offline for a long time. dev76660. Everytime I login to my account, it shows its under unscheduled maintenance. 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Niamul Arifin

‎06-11-2023 08:00 AM

Yes, correct it happened with me and i released the instance and take new one with lower release. 

You can do same , if PDI is required in your day2 day work.

 

Mark my answer helpful, if it solve the purpose.

 

Regards

Atul G

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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0 Helpfuls

Claudio97
Tera Contributor

‎06-09-2023 10:21 AM

Same problem here. dev79942 is hibernating but I can't wake it up. Frozen in the "waking up instance" screen. Can anyone unlock it?

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Claudio97

‎06-11-2023 07:59 AM

Mate, 

 

No support is available for this and there is no benefit to keep waiting. Release this instance and take a new one.

 

Mark my answer helpful, if it solve the purpose.

 

Regards

Atul G

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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