Instance Help

raaaaam
Tera Contributor

Hi ,

It looks like my instance is down, can anyone help me on this ?@

1,245 REPLIES 1,245

Premkumar Selva
Tera Contributor

My instance is offline for more than a week. dev62581.

 

can someone help?

HI @Premkumar Selva 

 

If the PDI is offline more than a day, considerate dead. There are very les charges you get it back. Better release this and take a new PDI.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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ErikaG317394473
Tera Contributor

Need help with my dev instance - dev186433 please. It is not able to wake from hibernation. I have important configuration on this instance that I dont want to loose.

Hi @ErikaG317394473 

If the PDI is offline more than a day, considerate dead. There are very les charges you get it back. Better release this and take a new PDI.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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iap
Tera Expert

Hi,

I'm having trouble with my PDI.

I used to have dev128334 associated to my developer account, but I was informed that it had technical problems and it was recently reclaimed. I requested a new intance and dev203074 was assigned, but the link "Start bulding [dev203074]" is actually directing me to dev128334, instead of dev203074. This results in my instance not waking up correctly after inactivity.

I have tried releasing and requesting a new one, but "Start bulding [dev189275]" continues taking me to dev203074.

Can you please help?

Thank you and kind regards,

Irene