Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Dr Atul G- LNG]

HI @Premkumar Selva 

If the PDI is offline more than a day, considerate dead. There are very les charges you get it back. Better release this and take a new PDI.

[ErikaG317394473]

Need help with my dev instance - dev186433 please. It is not able to wake from hibernation. I have important configuration on this instance that I dont want to loose.

[Dr Atul G- LNG]

Hi @ErikaG317394473 

If the PDI is offline more than a day, considerate dead. There are very les charges you get it back. Better release this and take a new PDI.

[iap]

Hi,

I'm having trouble with my PDI.

I used to have dev128334 associated to my developer account, but I was informed that it had technical problems and it was recently reclaimed. I requested a new intance and dev203074 was assigned, but the link "Start bulding [dev203074]" is actually directing me to dev128334, instead of dev203074. This results in my instance not waking up correctly after inactivity.

I have tried releasing and requesting a new one, but "Start bulding [dev189275]" continues taking me to dev203074.

Can you please help?

Thank you and kind regards,

Irene

[Dr Atul G- LNG]

Hi @iap 

Unfortunately there is support available for PDI. and it is something glitch in system. No help available. 

 I say, wait for some more time may be 1-2 hrs max else consider your PDI is dead and release the same and request for new PDI.