Instance Help

raaaaam
Tera Contributor

Hi ,

It looks like my instance is down, can anyone help me on this ?@

1,245 REPLIES 1,245

Traci Heikkinen
Tera Contributor

My instance is down for "unscheduled maintenance" (dev185817). Can anyone help?

Traci Heikkinen
Tera Contributor

My instance has been having unscheduled maintenance for a couple of weeks (dev185817). Is it possible to wake it up?

Hi Traci!

 

I have had the same issue with my PDi, and so have my colleagues. 

The only answer I've received is "Release your instance and request a new one".

 

I sure wish someone from @Servicenow_1 would provide some information, and a way to actually submit a support request.

Thanks Paul! I appreciate the info! I wish they would too.

catherine_s
Tera Contributor

Hi my instance (dev176303) is not waking up after multiple attempts. This is a new one i got after my previous one kept failing to wake up. Hoping to get the issue fixed this way

 

Thanks,