Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Divyank Gohil]

My instance is offline and not waking up can you please help ?
https://dev182511.service-now.com

[ShubhamGarg]

Hello @Divyank Gohil ,

Instance being in offline mode and failing to backup/restore is an intermittent issue nowadays. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program "developer@servicenow.com"

If my response helps you in any way, kindly mark this as Accepted Solution/Helpful and help in closing this thread.

Regards,

Shubham

[josephahrens]

My instance will not wake from hibernation.  What can I do besides releasing it and requesting a new one?

[ShubhamGarg]

Hey @josephahrens ,

Unfortunately, there is not other option.

If my response helps you in any way, kindly mark this as Accepted Solution/Helpful and help in closing this thread.

Regards,

Shubham

[AKI9]

Hi,

My PDI has been down for a few days, can you please help me out ? 

dev225643

Thank you.