Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[ShubhamGarg]

Hello  ,

Instance being in offline mode and failing to backup/restore is an intermittent issue nowadays. No other option than to wait for some time. Unfortunately, Instance support is no longer provided by ServiceNow and no update on this issue is being provided by ServiceNow. We no longer have feedback button also.

For any urgent work, Best you can do now is to release the instance and request for new one if you don't have important data. You can get a new instance in less than 5 minutes.

According to the business impact and if it is a customer/partner instance, you can raise HI case for this issue. 

For PDI, ServiceNow no longer provides any support. You can try your luck by explaining the impact this outage has caused, drop an email to ServiceNow Developer Program "developer@servicenow.com"

If my response helps you in any way, kindly mark this as Accepted Solution/Helpful and help in closing this thread.

Regards,

Shubham

[Jason Thornton]

Last week my instance showed deleted (even though I work in it every four days or more frequently) and now will not wake from hibernation. Any help would be greatly appreciated. Thank you!

[aiito]

My instance is offline pls help  dev276258

[Ben131]

My instance is not waking from hibernation.  I need it for a demo in 30 minutes

[cennababu]

Hi my instance is offline. Please help.