Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[DevI89766572405]

Update your links, why are we being linked to a thread from 2021 and before?
Instances are failing to wake up weekly now which is causing our application massive outages across the board.
On top of that, Instances don't stay awake for more than 24 hours anymore which is another annoying issue to face as im up waking up 15+ instances every morning eating up hours of work time.
What is servicenow doing ??

[Stephen Skaggs]

Need instance help, cant get it to wake up with the error. 

dev194151

[Community Alums]

My instance is not waking up, 
https://dev199421.service-now.com/

Please help

[Community Alums]

Hello My Instance is not waking up

https://dev199421.service-now.com/

Please help

[Dr Atul G- LNG]

Hi @Community Alums 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.