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Instance Help

raaaaam
Tera Contributor

‎04-21-2017 11:51 AM

Hi ,

It looks like my instance is down, can anyone help me on this ?@

  • 96,177 Views
1,221 REPLIES 1,221

Alexandros Mant
Tera Contributor
In response to bradpsnc

‎07-20-2025 11:37 PM

My instance is offline dev312022 can you please help ?

 

0 Helpfuls

Ashish Kumar SI
Tera Contributor
In response to bradpsnc

‎08-22-2025 09:05 AM

HI my PDI is offline too
dev230538

0 Helpfuls

HelloCAD
Tera Contributor
In response to bradpsnc

‎10-09-2025 02:25 AM

My instance - https://dev231157.service-now.com is down, can anyone help me on this ?

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to HelloCAD

‎10-09-2025 02:29 AM

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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0 Helpfuls

Mary Vanatta
Kilo Guru

‎10-21-2020 03:37 PM

It appears that some Paris PDIs are not aligned to CSDM.

Incident Mgmt 

Service Field - should only reference Business or Technical Services
Service Offering - manually entered Service Offerings that are not showing up in the incident record for the Service Offering ref field.
CI - should limit the qualifier to Hardware and Application Services (leave out the Next hop routing rule)  Simple fixes that would make the user experience better instead of asking developers to fix this for every client. 

It seems on my newest PDI it is forcing us to fill in from Service to CI.  I should be able to select the Service Offering first and then it populate the Service. 

Also it appears the population of the Assignment group based on CI or Service Offering is now missing from PDI's, this was supposed to be a feature in Paris. 

Very very frustrating.