Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[geocibe]

Hello Sir, I am unable to access my instance https://dev192271.service-now.com/

[Mary Vanatta]

It appears that some Paris PDIs are not aligned to CSDM.

Incident Mgmt 

Service Field - should only reference Business or Technical Services
Service Offering - manually entered Service Offerings that are not showing up in the incident record for the Service Offering ref field.
CI - should limit the qualifier to Hardware and Application Services (leave out the Next hop routing rule)  Simple fixes that would make the user experience better instead of asking developers to fix this for every client. 

It seems on my newest PDI it is forcing us to fill in from Service to CI.  I should be able to select the Service Offering first and then it populate the Service. 

Also it appears the population of the Assignment group based on CI or Service Offering is now missing from PDI's, this was supposed to be a feature in Paris. 

Very very frustrating.

[Courtney9]

I am also having difficulties with my instance being offline for the last two days. I'm not sure if I need to release my instance and start a new one. Any suggestions?

[Kamini Kansal]

Hi Courtney,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Krishna Nanduri]

HI,

can you please check my PDI please - dev169883 its offline. i have lots of data present in my pdi