Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Mithilesh2]

Hi,

Personal instance is not waking up from hibernation - https://dev104003.service-now.com/

Please help to resolve, else need to request a new one.

thanks,

Mithilesh

[Kamini Kansal]

Hi Mithilesh,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Allen Crane]

My PDI is showing offline - can you help?

https://dev75014.service-now.com/

[Community Alums]

Hi Team,

My personal instance dev62810 is not working properly. When i login the instance everything is blank. Means, my appn navigator & content frame is not loading properly. Even the banner frame.

Kindly help.

Regards,

Sirraj

[Kamini Kansal]

Hi Sirraj,

Your instance has some issues and we are not able to recover your instance. You may release this instance and get a new one. Please do not try to restore this instance as your new instance will get corrupted again. 

If you want you may export the update sets and import them to your new instance. For this please login to your instance and then open this link: https://dev62810.service-now.com/sys_update_set_list.do? and export all of your update sets and if you want any table data then please go directly to the table via URL and export the data as well for ex:- for a direct link for "user table" will be like this:-  https://dev62810.service-now.com/sys_user_list.do? 

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal