Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Java Clemmons]

I need some help. My instance isn't waking up. I've been trying to access for 2 day.

[Jim H1]

Hi team,

My instance is stuck in 'waking instance' status for hours now. Can someone check on this? dev108171. Thanks!

[Kamini Kansal]

Hi Jim H,

Your developer instance is currently offline due to a datacenter maintenance in progress. Once work has completed, your instance will be online and ready for use.

Unfortunately, we do not have any ETA. We are actively working on this issue. If you have a backup of your instance like update sets or on git, you may release this instance and get a new one.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Yiwei]

The same for me. My instance is not waking up and got a message saying "System encountered a problem while waking up your development instance. If the error persists, try later or contact us" and "Service Interruption - This instance is unavailable.If service does not restore promptly, please open a Case in the ServiceNow HI Service Portal or contact Technical Support via phone."

[Kamini Kansal]

Hi Diana,

Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal