Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[mfinacio]

Hi,

My personal instance

https://dev66903.service-now.com/ 

is not waking up from hibernation.

Message error: "System encountered a problem while waking up your development instance. If the error persists, try later or contact us".

I have important data on my PDI.

Please advice

[Kamini Kansal]

Hi Fabio,

Your developer instance is currently offline due to a datacenter maintenance in progress. Once work has completed, your instance will be online and ready for use.

Unfortunately, we do not have any ETA. We are actively working on this issue. If you have a backup of your instance like update sets or on git, you may release this instance and get a new one.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[mfinacio]

Still have the same problem, any expected date to solve the issue?

[Michele7]

would like to have my instance reset dev63646.service-now.com

[Kamini Kansal]

Hi Michele,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal