Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Kamini Kansal]

Hi Anant,
Your instance is now hibernating. You should be able to wake it up and use it.
Let us know if you run into any issues. We apologize for any inconvenience caused.
Thanks.
Kamini Kansal

[Community Alums]

Hi,

My Developer instance https://dev83656.service-now.com/ is down and I'm having problems restoring it.  Would anyone be able to assist me to this regard as it has some highly important information on it?

Kind regards,

Kace

[Kamini Kansal]

Hi Kace,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Pedro Castro]

Hi, my instance isn't waking from hibernation: https://dev82980.service-now.com/ .

Can you please take a look? Thank you.

[Kamini Kansal]

Hi Pedro,

Are you still facing issues as I can see you’ve released your instance and requested the new instance? Please let us know if you are facing issues while accessing your instance.

We apologize for inconvenience caused.

Regards,

Kamini Kansal