Instance Help

raaaaam
Tera Contributor

Hi ,

It looks like my instance is down, can anyone help me on this ?@

1,238 REPLIES 1,238

Hi Aaron,

Unfortunately, we have been unsuccessful in trying to recover your instance.

You may request a new instance by following the below steps:

Login to https://developer.servicenow.com >> click either "Start Building" or "Request Instance" on the top right-hand corner.

Developer instances are not guaranteed the same reliability as production instances - they can be lost due to hardware or backup failures.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

chaitanya Kuma3
Giga Contributor

My instance is not hibernating could any one help me please & showing error your instance is offline. 

 

https://dev77307.service-now.com/login.do

Hi Chaitanya,

It seems to be you have released this instance and requested new one.

Please let us know if you have any additional queries.

We apologize for any inconvenience caused.

Regards

Devendher

RG4
Kilo Contributor

Hello,

I am getting below error. My instance is showing "Offline"

find_real_file.png

My instance is : https://dev73948.service-now.com/nav_to.do

Kamini Kansal
ServiceNow Employee

Hi,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal