instance help

NarendraDattai
Tera Contributor

‎06-24-2025 05:44 AM

Hi ,

It looks like my instance is down, can anyone help me on this ?@

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Dr Atul - LNG
Tera Patron

‎06-24-2025 05:45 AM

Hi @NarendraDattai 

 

Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

AndersBGS
Tera Patron

‎06-24-2025 12:50 PM

Hi @NarendraDattai 

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

  1. Wait, it should come online after some time
  2. If you get tired of waiting, release your instance and request a fresh installation. Please notice, if doing so, all development that hasn't been backed up will be lost for good. 

 

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