Instance Help

[Keith K]

Howdy, 

Can anyone help resurrect my PDI that has been down for about 2 weeks now (dev194253)?

Every day I log into developer.servicenow.com and try to wake it.   Every day the banner tells me:

"Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available."

And to add salt to injury, there is a teaser message:

"We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes."

I repeatedly select to get notified, but the notification never comes 😞

I would appreciate any help from a SNC admin to get it back online.

Thank you!

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS]

Hi @Keith K 

The short answer is no. There is no support available from ServiceNow, so you can only "wait" or "release and request a new instance".

[Keith K]

Thank you for the responses.  I understand there is no support for PDIs, but it seems odd that if your PDI is stuck in hibernation, ServiceNow recommends posting for help here.

[Dr Atul G- LNG]

You can post but wait is only option @Keith K