My instance dev188788 went offline

[Enrico9]

My instance went offline (due to unscheduled maintenance) and after longer than a day is not recovering.

Is there something I can do to recover it or like said in the FAQ the only way is to release it, losing all and request a new one?

[Sid_Takali]

Hi @Enrico9 

My PDI is offline. When will it be online?

PDIs go offline for maintenance. Your PDI will be online again once the maintenance is complete or the issue is fixed. If possible, we will provide a time frame for the work to be completed. Occasionally, we cannot recover PDIs.

If your PDI doesn't recover within a day, you should release the PDI and request a new PDI. 

https://developer.servicenow.com/dev.do#!/guides/washingtondc/now-platform/faq/pdi_faq 

Regards,

Sid

[AndersBGS]

Hi @Enrico9 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time.
2. When you get tired of waiting, release your instance and request a fresh installation. Please notice, that everything that is not back up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders