My instance (dev205028) keeps showing offline

[Mukund B]

I have tried refreshing the instance but it keeps showing offline. Please help reclaim the instance. Thank you.

[Sid_Takali]

HI @Mukund B 

My PDI is offline. When will it be online?

PDIs go offline for maintenance. Your PDI will be online again once the maintenance is complete or the issue is fixed. If possible, we will provide a time frame for the work to be completed. Occasionally, we cannot recover PDIs.

If your PDI doesn't recover within a day, you should release the PDI and request a new PDI. 

https://developer.servicenow.com/dev.do#!/guides/washingtondc/now-platform/faq/pdi_faq

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864036

Regards,

Sid

[AndersBGS]

Hi @Mukund B 

As you might know, there is no support available from ServiceNow in relation to PDIs, as this is a free service. According to this, you're limited to two options:

1. Wait, it should come online after some time.
2. When you get tired of waiting, release the instance and request a fresh installation. Please note, by doing this, all development that you haven't backup will be lost and you need to start over. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[AndersBGS]

Hi @Mukund B 

If my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders