My PDI has been offline since at least yesterday

AntonV
Tera Contributor

Would like some assistance bringing it back to life.

PDI: dev202622

3 REPLIES 3

Dr Atul - LNG
Tera Patron

Hi @AntonV 

 

PDI Maintenance and Availability

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

  • Wait for maintenance to complete and your instance to become available again.

  • Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

 

CC: @Kh_Samyak  @kh_safal 

Is the maintenance window posted somewhere?

Asking, since my PDI been offline for two days.

No mate, it's not a permanent issue. For the last 2–3 weeks, many users have been reporting the same problem. My PDI was also down for two days, but it eventually came back online.

The key here is patience. If you don't have any important work or data in your PDI, you can release it and request a new instance. However, if you have work stored in it, waiting for the existing instance to come back online is the better option.

I'd recommend waiting rather than releasing your PDI unnecessarily. @AntonV