We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

instance is not working

Mahendraphadke
Tera Contributor

a week ago

Manage my instance (dev429397) 

 

instance is not allowing to perform any actions or role change or even to upgrade from zurich to australia

 

Please help 

 

0 Helpfuls
  • 55 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

a week ago

Hi @Mahendraphadke 

 

Look like it's common issue now a days. Login in to developer portal, try to refresh the instance and try the steps again.

 

It might be cache issue.

 

Just to update, there is no official support available for PDI.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
0 Helpfuls

Tanushree Maiti
Tera Patron

a week ago

Hi @Mahendraphadke 

 

What is the Instance status is showing.

 

A. If it is showing online,

do these steps:

  • Logout from developer portal
  • Login using Incognito/Inprivate browser and check

B. If Instance status is showing Waitlisted

In that case many community members have reported, they are unable to to do any Action in Developer portal

So wait for your request to be provisioned.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls