Possible to Rollback Instance Upgrade

[jesterize]

Looking at upgrading my Dev to Helsinki to test out the functionality and see what breaks. Once done, is it possible to rollback the upgrade or reclone it from Production (running Fuji)?

[Matthew Glenn · Accepted solution]

No rollbacks are provided after upgrades - Upgrades Best Practices - ServiceNow Wiki

Your only option is to clone from Prod if necessary

[jesterize]

Can you clone over an instance that is at a different Release?

[Matthew Glenn]

Yes. Did it myself just a few weeks back. Shouldn't give you any issues.

[jnguy1]

Hi Michael,

While Matthew is correct for typical sub prod instances - Personal Developer instances do not support cloning and downgrades of release.

Please let me know if you have any questions.

Thanks.

Jack