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AI Search for Next Experience is not loading results

LM123
Tera Contributor

‎05-02-2023 01:00 PM

Hi,

I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?

I also noticed it says ~Undefined~ in the URL, which I believe is related.

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14 REPLIES 14

Shamus Mulhall
ServiceNow Employee
ServiceNow Employee

‎05-02-2023 02:20 PM

Initially I would rule out a browser cache issue.  If you open new incognito window and run a search after logging in do you get the same results.

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LM123
Tera Contributor
In response to Shamus Mulhall

‎05-03-2023 10:02 AM

Hi Shamus,

unfortunately, I still get the same results.

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Ravi_shrestha
Tera Contributor

‎07-15-2023 01:56 AM

Hi Shamus, I am having the same issue. The Global search doesn't show any result. Are you still having same issue or have you solved it?

 

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Rahul Talreja
Mega Sage

‎07-15-2023 02:31 AM

Hi @Ravi_shrestha ,
Can you please share screenshot of what is the exact issue?

 

Please mark my response correct/helpful as applicable!
Thanks and Regards,
Rahul
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