AI Search for Next Experience is not loading results

LM123
Tera Contributor

‎05-02-2023 01:00 PM

Hi,

I am working on getting AI Search for Next Experience enabled on our environment. When I enabled it, the screen says "loading" but never loads. Does anyone know what the issue could be?

I also noticed it says ~Undefined~ in the URL, which I believe is related.

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14 REPLIES 14

Ravi_shrestha
Tera Contributor
In response to Rahul Talreja

‎07-15-2023 02:37 AM - edited ‎07-15-2023 02:38 AM

Hi Rahul,

AI Search for Next Experience has been configured and enabled. Now, if I search anything it just shows Loading but doesn't display any result. I have attached the image below.Screenshot 2023-07-15 193652.png

Thanks

Preview file
28 KB
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Rahul Talreja
Mega Sage
Mega Sage

‎07-15-2023 03:27 AM

Hi @Ravi_shrestha ,
Is it account specific or all user in the instance aren't able to see the results?

Please mark my response correct/helpful as applicable!
Thanks and Regards,
Rahul
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Ravi_shrestha
Tera Contributor

‎07-15-2023 04:35 PM

Hi @Rahul Talreja 

 

The issue is faced by all users and roles. 

 

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Shawn Gienow
Tera Guru

‎07-28-2023 07:48 AM

Did you find any update to this?   We are experiencing the same issue and had to open a case.

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Ravi_shrestha
Tera Contributor
In response to Shawn Gienow

‎07-28-2023 03:06 PM - edited ‎07-28-2023 03:06 PM

Hi Shawn,

 

We had the issue in the SanDiego Release. Then we moved our project to Tokyo release it worked properly.

 

We came to the conclusion that AI for Next Experience doesn't work properly for SanDiego Release. So try moving to Tokyo release, this might solve your problem too.

 

If you find it helpful, please hit the helpful button. 
Thank you

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