AI SEARCH vs V3 index vs V4 Index

Wizard
Tera Contributor

‎10-30-2023 01:38 AM

I want to know the exact difference between v3 vs V4 index but if the system have already AI SEARCH enable. Will there be any difference with it.

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Gerard Dwan
ServiceNow Employee
ServiceNow Employee

‎12-12-2023 01:00 PM

V3/V4 refer to Zing and are not used in AI Search.

My understanding is that V4 (Zing) offers a combined result list for Catalog Items and Knowledge Articles for the Portal use case. If you are already using AI Search in portals, there will be no difference if you upgrade Zing versions.  

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