Can/does AI Search look in all fields? (sc_cat_item, kb_knowledge)

Kristin J · ‎02-27-2024

Hello! We are in the middle of implementing AI Search for our service portal (no Virtual Agent yet). We have some catalog items that are pretty general services, and I was hoping to use meta to flag some of the items that would apply. I don't want the meta field mapped to display in results, but I do want it to be used to predict a catalog item for certain search terms.

Is AI Search still looking through sc_cat_item.meta? Or do I need to configure this somehow to help improve results when people search for certain things using "company lingo" that isn't reflected on the catalogue item itself? I didn't think "result improvement rule" was the way to go since this is kind of a permanent thing. (?!)

Thanks for any insight.

Cheers,

Kristin

Kristin J · ‎03-01-2024

I got this figured out...I had to go to the Indexed Source, add the meta field to the sc_cat_item source under the Field Settings and Mappings tab. The attributed needs to be not_searchable = false.

Works like a charm now!

View solution in original post

Steven Parker · 3 weeks ago

DId you ever heard back from ServiceNow Support on the TypeAhead search not searching Meta in the AI Search?

I noticed if you just press enter it will find it, but the Typeahead search does not find it.

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Steven

BorisR112699856 · 3 weeks ago

Hey Steven,

i never heard back and it seems the problem record is not existent anymore.
Maybe you can raise another support case and provide an update here?
That would be ace.